PRIVACY POLICY

Effective Date: 15/08/2025

KQ & Co Beauty (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, booking services, purchasing products, or enrolling in training, you agree to this Privacy Policy.

1. Information We Collect
We may collect the following types of personal information:

Contact details: name, address, phone number, email address.
Booking and service details: services booked, appointment history, preferences, service notes.
Health and safety information: allergies, medical conditions, product usage, consent forms (collected to ensure safe service delivery).
Training details: enrolment information, course progress, assessment submissions.
Payment information: payment method, transaction details (note: we do not store full credit card details — payments are processed securely by third-party providers).
Marketing preferences: newsletter subscriptions, event RSVPs, competition entries.
Website usage information: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools).

2. How We Collect Information
We collect information when you:

Make a booking online, in person, or by phone.
Complete our Client Registration Form or training enrolment forms.
Purchase products through our website.
Subscribe to our newsletter or marketing emails.
Contact us via email, social media, or live chat.
Participate in promotions, giveaways, or surveys.
Use our website (through cookies and similar technologies).

3. How We Use Your Information
We use your personal information to:

Provide and manage our services, products, and training.
Process payments and issue invoices.
Customise services based on your preferences and needs.
Send booking confirmations, reminders, and follow-up communications.
Provide customer support.
Send marketing communications (where you have opted in).
Improve our website, services, and customer experience.
Comply with legal obligations.

4. Disclosure of Your Information
We may share your personal information with:

Service providers (e.g., booking platforms, payment processors, email marketing platforms) who assist in delivering our services.
Training partners (where relevant) to facilitate your course enrolment and certification.
Legal and regulatory authorities where required by law.

We do not sell or rent your personal information to third parties.

5. Storage & Security
We store your information in secure systems and take reasonable measures to protect it from unauthorised access, misuse, or disclosure.
Where information is stored with third-party providers, we choose reputable vendors who use secure servers and encryption.

6. Access & Correction
You may request access to the personal information we hold about you and ask us to correct it if it’s inaccurate, incomplete, or outdated.
To make a request, please contact us using the details in Section 10.

7. Marketing & Opt-Out
If you have agreed to receive marketing communications, we may send you updates about services, products, promotions, and events.
You can opt-out at any time by clicking “Unsubscribe” in emails or contacting us directly.

8. Cookies & Website Analytics
Our website uses cookies and analytics tools to improve your browsing experience and understand visitor behaviour.
You can disable cookies in your browser settings, but some website features may not work properly.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: hello@kqandco.com
We will respond within a reasonable timeframe in line with the Australian Privacy Principles.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

PRIVACY POLICY

Effective Date: 15/08/2025

1. Information We Collect We may collect the following types of personal information:

Contact details: name, address, phone number, email address.

Booking and service details: services booked, appointment history, preferences, service notes.

Health and safety information: allergies, medical conditions, product usage, consent forms (collected to ensure safe service delivery).

Training details: enrolment information, course progress, assessment submissions.

Payment information: payment method, transaction details (note: we do not store full credit card details — payments are processed securely by third-party providers).

Marketing preferences: newsletter subscriptions, event RSVPs, competition entries.

Website usage information: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools).

​

2. How We Collect Information We collect information when you:

Make a booking online, in person, or by phone.

Complete our Client Registration Form or training enrolment forms.

Purchase products through our website.

Subscribe to our newsletter or marketing emails.

Contact us via email, social media, or live chat.

Participate in promotions, giveaways, or surveys.

Use our website (through cookies and similar technologies).

​​

3. How We Use Your Information We use your personal information to:

Provide and manage our services, products, and training.

Process payments and issue invoices.

Customise services based on your preferences and needs.

Send booking confirmations, reminders, and follow-up communications.

Provide customer support.

Send marketing communications (where you have opted in).

Improve our website, services, and customer experience.

Comply with legal obligations.

​

4. Disclosure of Your Information We may share your personal information with:

Service providers (e.g., booking platforms, payment processors, email marketing platforms) who assist in delivering our services.

Training partners (where relevant) to facilitate your course enrolment and certification.

Legal and regulatory authorities where required by law.

We do not sell or rent your personal information to third parties.

5. Storage & Security We store your information in secure systems and take reasonable measures to protect it from unauthorised access, misuse, or disclosure. Where information is stored with third-party providers, we choose reputable vendors who use secure servers and encryption.

6. Access & Correction You may request access to the personal information we hold about you and ask us to correct it if it’s inaccurate, incomplete, or outdated. To make a request, please contact us using the details in Section 10.

7. Marketing & Opt-Out If you have agreed to receive marketing communications, we may send you updates about services, products, promotions, and events. You can opt-out at any time by clicking “Unsubscribe” in emails or contacting us directly.

8. Cookies & Website Analytics Our website uses cookies and analytics tools to improve your browsing experience and understand visitor behaviour. You can disable cookies in your browser settings, but some website features may not work properly.

9. Third-Party Links Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Contact Us If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: hello@kqandco.com We will respond within a reasonable timeframe in line with the Australian Privacy Principles.

11. Changes to This Policy We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.

1. Information We Collect
We may collect the following types of personal information:

2. How We Collect Information
We collect information when you:

3. How We Use Your Information
We use your personal information to:

4. Disclosure of Your Information
We may share your personal information with:

5. Storage & Security
We store your information in secure systems and take reasonable measures to protect it from unauthorised access, misuse, or disclosure.
Where information is stored with third-party providers, we choose reputable vendors who use secure servers and encryption.

6. Access & Correction
You may request access to the personal information we hold about you and ask us to correct it if it’s inaccurate, incomplete, or outdated.
To make a request, please contact us using the details in Section 10.

7. Marketing & Opt-Out
If you have agreed to receive marketing communications, we may send you updates about services, products, promotions, and events.
You can opt-out at any time by clicking “Unsubscribe” in emails or contacting us directly.

8. Cookies & Website Analytics
Our website uses cookies and analytics tools to improve your browsing experience and understand visitor behaviour.
You can disable cookies in your browser settings, but some website features may not work properly.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us: hello@kqandco.com
We will respond within a reasonable timeframe in line with the Australian Privacy Principles.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date.